In general, most family law attorneys will not answer an initial legal question over the telephone for a number of practical reasons.
First, almost no question in family law is ever simple! Second, it would be impossible for any attorney to know all of the facts of your divorce case with a five minute phone call in order to give you accurate answers. An inaccurate answer, or one without all of the facts, could have a very detrimental affect on you and your case.
Most family law firms receive a large volume of calls on a daily basis. Many of those calls are handled by experienced paralegals so that the attorneys can work with existing clients. That attention and dedication to clients is the same attention and dedication that you should expect from your attorney during your divorce.
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